Service Level Agreement

A Service Level Agreement (SLA) is a formal contract between a service provider and a client
that defines the quality, standards, and responsibilities of the services to be delivered, including
response times, performance, and support.

  • PVS has all of the resources necessary to sustain the systems it sells for the duration of their useful lives under one roof.
  • We provide extensive assistance through Service Level Agreements even after the warranty period has passed in order to ensure that our customers are able to utilize the purchased systems to their full potential.
  • We provide customers with solutions that best support their purchased systems by offering a variety of Service Level Agreements against their unique costs.
  • Customers can submit warranty-related concerns with our help desk, which was established under our Customer Relationship Management (CRM) team, and we’ll assign personnel for remote, onsite, or service center support as necessary.
  • Specifics of the SLA provision must be sought by our support teams in accordance with the purchased system(s).

To quickly dominate the surveillance market by
providing the highest level of client satisfaction

Our vision is to lead the industry with premium
security services, built on a deep understanding of
our clients’ ever-changing requirements.